Shipping policy
Shipping Policy
Last updated: May 2026
Overview
This Shipping Policy applies to all orders placed on coellyo.co, operated by Nerona Limited. We are committed to delivering your order as quickly and reliably as possible.
1. Order Processing
All orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next available business day.
You will receive a confirmation email once your order has been placed, and a second notification with your tracking information once your order has been shipped.
2. Shipping Destinations
We currently ship internationally to most countries worldwide. If your country is not available at checkout, please contact us at coellyo.sav@gmail.com and we will do our best to assist you.
3. Shipping Times
Estimated delivery times vary depending on your location:
| Destination | Estimated Delivery Time |
|---|---|
| USA | 7–12 business days |
| UK - CN - AUS - NZ | 10–12 business days |
| Rest of the World | 10–21 business days |
Please note: These are estimates only. Actual delivery times may vary due to customs processing, carrier delays, or other factors beyond our control.
4. Shipping Costs
Shipping costs are calculated at checkout based on your location and order weight. Free shipping may be available for orders above a certain threshold, as indicated on the Site at the time of purchase.
5. Order Tracking
Once your order has shipped, you will receive an email containing your tracking number. You can use this number to follow your shipment through the carrier's website.
If you have not received tracking information within 5 business days of your order, please contact us at coellyo.sav@gmail.com.
6. Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by your country's authorities. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost displayed at checkout.
We recommend checking your local customs regulations before placing an order. Nerona Limited is not responsible for any delays caused by customs clearance.
7. Lost or Delayed Packages
If your package has not arrived within the estimated delivery window, please:
- Check your tracking information for the latest update
- Verify your shipping address was entered correctly at checkout
- Contact your local post office or customs authority
If your package is confirmed lost by the carrier, please contact us at coellyo.sav@gmail.com and we will work with you to find a solution.
8. Incorrect Shipping Address
Please ensure your shipping address is accurate and complete before placing your order. Nerona Limited is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at coellyo.sav@gmail.com — we will do our best to correct it before the order is dispatched.
9. Contact Us
For any questions regarding your shipment, please reach out to our team:
📧 coellyo.sav@gmail.com
🌐 coellyo.co
🏢 Nerona Limited