Privacy policy

Privacy Policy

Last updated: May 2026

Overview

This Privacy Policy describes how Nerona Limited ("we", "us", or "our") collects, uses, and shares your personal information when you visit or make a purchase from coellyo.co (the "Site").

1. Information We Collect

When you visit the Site or place an order, we may collect the following personal information:

  • Contact information: name, email address, phone number
  • Billing and shipping information: address, city, country, postal code
  • Payment information: payment details are processed securely by our payment providers and are never stored on our servers
  • Order information: products purchased, order history, transaction details
  • Device and browsing information: IP address, browser type, pages visited, time spent on the Site (collected via cookies and similar technologies)

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmations, shipping updates, and customer service communications
  • Respond to your questions and requests
  • Improve and optimize our website and product offerings
  • Send marketing communications (only with your consent)
  • Comply with our legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share your data with trusted third parties only as necessary to operate our business, including:

  • Shipping and logistics partners to deliver your orders
  • Payment processors to handle transactions securely
  • Marketing and analytics platforms (e.g. Meta, Google) to help us reach relevant audiences and improve our services
  • Legal authorities if required by law or to protect our rights

All third parties we work with are required to handle your data in accordance with applicable privacy laws.

4. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze Site traffic, and deliver targeted advertising. You can control cookie preferences through your browser settings or our cookie consent banner.

Types of cookies we use:

  • Essential cookies: necessary for the Site to function
  • Analytics cookies: help us understand how visitors use the Site
  • Marketing cookies: used to deliver relevant ads on platforms such as Meta and Google

5. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal data
  • Object to or restrict certain processing activities
  • Withdraw your consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at coellyo.sav@gmail.com.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order data is typically retained for a minimum of 5 years for accounting and legal compliance purposes.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

10. Contact Us

For any questions, requests, or concerns regarding this Privacy Policy, please contact us:

📧 coellyo.sav@gmail.com
🌐 coellyo.co
🏢 Nerona Limited