Privacy policy

Privacy Policy

Last updated: October 20, 2026

Overview

This Privacy Policy describes how Coellyo LLC ("Coellyo", "we", "us", or "our"), a limited liability company registered in the State of Wyoming, United States, collects, uses, and shares your personal information when you visit or make a purchase from coellyo.co (the "Site"). By using the Site, you agree to the collection and use of your information as described in this policy.

1. Information We Collect

When you visit the Site or place an order, we may collect the following personal information:

  • Contact information: name, email address, phone number
  • Billing and shipping information: street address, city, state or region, country, postal code
  • Payment information: your payment details are processed securely by our payment providers (such as Shopify Payments, PayPal, or similar services) and are never stored on our servers
  • Order information: products purchased, order history, transaction details, customer service messages
  • Device and browsing information: IP address, browser type, device type, pages visited, referring website, time spent on the Site, and interactions with our ads (collected via cookies and similar technologies)
  • Marketing preferences: whether you have subscribed to our emails or text messages

2. How We Use Your Information

We use the information we collect to:

  • Process, fulfill, and deliver your orders
  • Send order confirmations, shipping updates, and customer service communications
  • Respond to your questions, returns, and refund requests
  • Prevent fraud and protect the security of the Site and our customers
  • Improve and optimize our website, products, and offers
  • Send marketing emails or text messages, only with your consent, which you can withdraw at any time
  • Show you relevant ads on platforms such as Meta (Facebook, Instagram), Google, and TikTok, and measure how our ads perform
  • Comply with our legal and tax obligations

3. Sharing Your Information

We do not sell your personal information for money. We share your data with trusted third parties only as necessary to operate our business, including:

  • Shopify Inc., which powers our online store and hosts our customer and order data (see Shopify's privacy policy at shopify.com/legal/privacy)
  • Shipping and logistics partners, including our fulfillment warehouse, to deliver your orders
  • Payment processors to handle transactions securely
  • Email and SMS marketing platforms to send you communications you have agreed to receive
  • Advertising and analytics platforms (such as Meta, Google, and TikTok) to help us reach relevant audiences, measure our campaigns, and improve our services. Sharing browsing data with these platforms may be considered a "sale" or "sharing" of personal information under certain U.S. state laws, and you can opt out as described in section 6
  • Legal authorities if required by law, subpoena, or to protect our rights, property, or safety

All third parties we work with are required to handle your data in accordance with applicable privacy laws and only for the purposes described above.

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to make the Site work, analyze traffic, and deliver relevant advertising. You can control cookies through your browser settings or our cookie consent banner. Disabling some cookies may affect how the Site works.

Types of cookies we use:

  • Essential cookies: necessary for the Site, your cart, and checkout to function
  • Analytics cookies: help us understand how visitors use the Site (for example Shopify Analytics and Google Analytics)
  • Marketing cookies and pixels: used to show you relevant ads and measure their results on platforms such as Meta, Google, and TikTok

We honor Global Privacy Control (GPC) signals sent by your browser as a request to opt out of targeted advertising where required by law. Our Site does not otherwise respond to "Do Not Track" signals.

5. Your Rights

Depending on where you live, you may have the right to:

  • Access the personal data we hold about you and receive a copy of it
  • Correct inaccurate or incomplete data
  • Delete your personal data, subject to legal retention requirements
  • Object to or restrict certain processing activities, including targeted advertising
  • Withdraw your consent at any time where processing is based on consent
  • Not be discriminated against for exercising any of these rights

To exercise any of these rights, email us at coellyosav@coellyo.com with the subject line "Privacy Request". We may need to verify your identity before responding. We will respond within the timeframe required by applicable law (generally within 30 to 45 days). You may also appeal a decision by replying to our response.

6. Notice to U.S. Residents (California and Other States)

If you are a resident of California, Colorado, Connecticut, Virginia, Texas, Oregon, or another U.S. state with a consumer privacy law, you have the rights listed in section 5. In the past 12 months we have collected the categories of personal information described in section 1, for the purposes described in section 2, and shared them with the categories of third parties described in section 3.

We do not sell personal information for money. However, our use of advertising cookies and pixels may qualify as "sharing" or "targeted advertising" under these laws. To opt out, you can: use our cookie consent banner, enable Global Privacy Control in your browser, or email us at coellyosav@coellyo.com with the subject line "Do Not Sell or Share My Personal Information".

We do not knowingly collect or process sensitive personal information, and we do not use personal information for automated decision-making that produces legal effects.

7. Notice to Customers in the EU, UK, Canada, and Australia

If you are located in the European Economic Area or the United Kingdom, we process your data on the following legal bases: performance of a contract (to fulfill your order), our legitimate interests (to run and improve our business and prevent fraud), your consent (for marketing and non-essential cookies), and compliance with legal obligations. You have the right to lodge a complaint with your local data protection authority.

If you are located in Canada, we collect, use, and disclose your personal information in accordance with PIPEDA and applicable provincial laws. If you are located in Australia, we handle your information in accordance with the Australian Privacy Principles.

8. International Data Transfers

Coellyo LLC is based in the United States, and our service providers may be located in the United States, China (our fulfillment warehouse), Canada, and other countries. By using the Site, you understand that your information will be transferred to and processed in these countries, which may not offer the same level of data protection as your home country. Where required, we use appropriate safeguards such as standard contractual clauses to protect your data.

9. Marketing Communications

If you have subscribed to our emails or text messages, we may send you news, offers, and promotions. You can unsubscribe at any time by clicking the link at the bottom of any email, replying STOP to any text message, or contacting us at coellyosav@coellyo.com. Message and data rates may apply to text messages. You will continue to receive transactional messages about your orders even after unsubscribing from marketing.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order and transaction data is typically retained for a minimum of 7 years for U.S. tax and accounting compliance. Marketing data is retained until you unsubscribe or request deletion.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse, including SSL encryption on the Site and secure, PCI-compliant payment processing. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

12. Children's Privacy

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

13. Third-Party Links

Our Site may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

15. Contact Us

For any questions, requests, or concerns regarding this Privacy Policy, please contact us:

📧 coellyosav@coellyo.com
🌐 coellyo.co

Coellyo LLC
30 N Gould St
Sheridan, WY 82801, United States